Frequently Asked Questions
Everything you need to know about our perfume oils, orders, and policies.
Product Information
Are your perfumes truly alcohol-free?
Yes, all our perfume oils are 100% alcohol-free. We use traditional oil-based formulations that are gentler on skin and comply with Islamic requirements.
How long do the fragrances last?
Our concentrated perfume oils typically last 14+ hours on the skin. Individual results may vary based on skin chemistry, climate, and application method.
What sizes do you offer?
We offer 6ml (3-4 weeks with daily use) and 12ml (2-3 months with daily use). Discovery Sets contain 3ml samples.
Are your products safe for sensitive skin?
While our oil-based fragrances are generally gentler than alcohol-based ones, we recommend patch testing on a small area first. Discontinue use if irritation occurs.
How should I apply scent oil?
Apply 1-2 drops to pulse points (wrists, behind ears, neck). Less is more with concentrated oils. Avoid contact with eyes and mucous membranes.
Can I apply it on clothes?
We recommend skin application only. Oil may stain fabrics. If you choose to apply on clothes, test on an inconspicuous area first. We are not responsible for fabric damage.
Where are your products made?
Family-owned since 2015 All products comply with UK cosmetic regulations and safety standards.
Health & Safety
Are your products tested on animals?
No, we never test on animals and are cruelty-free. Our products are also vegan-friendly.
Can pregnant women use your fragrances?
Please consult your healthcare provider before using any fragranced products during pregnancy or while nursing.
What if I have an allergic reaction?
Discontinue use immediately and seek medical advice if needed. Contact us at [email protected] to report the reaction. We list all ingredients but cannot guarantee against all allergies.
Are these safe for children?
Our products are formulated for adult use. Keep out of reach of children. If swallowed, seek medical attention immediately.
Do your products expire?
Fragrance oils have a shelf life of 2-3 years when stored properly in a cool, dark place. Check for changes in color or scent.
Ordering & Payment
What payment methods do you accept?
We accept all major credit and debit cards through Stripe. We do not store your payment information. All transactions are SSL encrypted.
Can I change or cancel my order?
Orders can be modified or cancelled within 1 hour of placement. After processing begins, changes cannot be made. Contact [email protected] immediately for urgent requests.
Why was my payment declined?
Payment issues are usually due to incorrect billing information or bank security measures. Please check with your bank or try a different card.
Do prices include VAT?
Yes, all prices shown include UK VAT where applicable. Business customers can request VAT invoices.
Shipping & Delivery
How much is shipping?
UK Standard delivery: £2.50. Next Day: £9.95. FREE UK shipping on orders over £25.00.
How long does delivery take?
Standard: 2-3 days. Orders placed before 12pm are dispatched same day (Mon-Fri). Weekend orders dispatch Monday.
Do you ship internationally?
Currently UK only. International shipping coming soon. We cannot ship to PO boxes or BFPO addresses.
What if my package is lost or damaged?
Contact us within 48 hours with photos if damaged. For lost packages, we'll work with the courier to locate it or send a replacement.
Can I specify delivery instructions?
Yes, add delivery notes at checkout. We cannot guarantee specific delivery times or accept liability for instructions not followed by couriers.
Returns & Refunds
What's your return policy?
See our Returns & Refunds page for the full policy (30-day window).
How do I return an item?
Please follow the steps on our Returns & Refunds page.
When will I receive my refund?
Timelines and details are outlined on our Returns & Refunds page.
What if I received the wrong item?
Guidance for incorrect or damaged items is on our Returns & Refunds page.
Can I exchange instead of refund?
Exchange options are described on our Returns & Refunds page.
Legal & Privacy
How do you protect my data?
We use SSL encryption and never share your data with third parties for marketing. See our Privacy Policy for full details.
Do I need an account to order?
No, guest checkout is available. Accounts help track orders but are optional.
What are my consumer rights?
You have full UK consumer protection rights including 30-day cooling off period for unopened items. This does not affect your statutory rights.
How can I complain?
Email [email protected] first. If unresolved, you may use Alternative Dispute Resolution. We aim to resolve all complaints within 5 working days.
Are prices guaranteed?
Prices may change without notice but won't affect existing orders. We reserve the right to cancel orders with pricing errors.
Important Disclaimers
Liability limitations
Our liability is limited to the purchase price. We're not responsible for indirect losses, allergic reactions from proper use, or third-party courier delays.
Product descriptions
We strive for accuracy but fragrance perception is subjective. Descriptions are opinions, not guarantees. Colors may vary on screen.
Medical disclaimer
Our products are cosmetic only, not medicinal. Don't use to treat medical conditions. Consult healthcare providers for concerns.
Important Legal Notice
This FAQ provides general information only. For complete terms, see our Terms of Service, Privacy Policy, and Returns Policy. By purchasing, you agree to all our policies. We reserve the right to update these FAQs without notice.